RETURNING OR EXCHANGING NEW ITEMS
At eshopgalaxy.com we are committed to ensuring that you are 100% satisfied with not only our service but the items you order. To make sure you are happy with your order we give you a full 14 days after delivery date to return or exchange eligible items. Do not remove tags or lose packaging. If your item doesn’t fit or simply does not meet your expectations, we’ll help you resolve your issues quickly and easily. Request and fill out the return sheet and send it back in its original packaging. No replacement will be provided for used products. To make sure the item you return is in brand new, re-sellable condition our Returns Department check for the following:
- Any signs of wear, this includes but is not limited to: grass stains, dirt, markings of any kind, odors or scuffs. All products must be in the exact same sellable condition as when they were dispatched. If not, the return will not be accepted and not refund/exchange will be granted.
- All apparel must have its original tags attached. Without tags, exchanges or returns will not be accepted.
- All footwear must be sent back in the original box. Please do not ship the footwear in the footwear box itself, make sure to use a shipping box.
- Shoes sent in the shoe box alone will not be accepted.
- Shoes or apparel that have any signs of wear, will NOT be accepted and we will not grant you a refund.
- Customer pays shipping cost.
Replace a defective product
If you think your product is defective contact us.
WHEN DO I RECEIVE MY REFUND?
- Refunds are processed 2-3 business days after we receive and inspect your package.
- Refunds are made in the same form as the original payment received.
- You will receive an email when your refund is processed.
HOW DO I RETURN MERCHANDISE?
Once you have confirmed that the item you wish to exchange or return is eligible contact our customer service to receive a Return/Exchange Form. After filling the form items must be shipped back to us to proceed with the return/exchange. You can use the carrier of your choice. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost on route.
DEFECTIVE /INCORRECT ITEMS:
All items we sell have gone through extensive quality control inspections by their manufacturers which means we rarely receive defective items. However, if the product is damaged or if the size is wrong, we will provide a free replacement or refund.
Customers are responsible for picking the right size for clothes/shoes by watching the size tutorial of each product. If you pick a wrong size by your fault, e-shopgalaxy.com does not give refund/exchange items or accept returns. However, our main goal is to keep our customers happy. If you pick the wrong size by your fault, you will either send the product back for a replacement (buyer pays for the return shipping costs) or we will give you 50% discount to buy the right size and keep the wrong one. Our clients must understand that this is not our obligation, we only do this to find a mutual solution.
Our return policy illustrates the return conditions and procedures in case you find any issues with the product: Any damaged or wrong product should be reported to us within 2 days from delivery of the product. No replacement will be provided for used products. We will provide a free replacement if any/all products don’t match with the customer order or the size chart provided by us. However, for soccer jerseys, an error margin of ±2% is allowed on product sizes. For example chest size for a medium jersey is 40 inches, the error allowed will be ±0.8 inch. Customer will be responsible to provide clear images showing that the product is damaged or incorrect in size within 7 days. The decision to provide a replacement product after reviewing the images from the customer will be solely at the discretion of e-shopgalaxy.com.
All customers should agree to accept e-shopgalaxy.com decision in regards to any product replacement request before making any purchases on this website. Customer will be responsible for providing the return shipment. e-shopgalaxy.com will compensate for shipping charges after we received the defective or incorrect product. Replacement product will be shipped within 5 to 7 business days after the damaged or incorrect in size product is received.
WHAT ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN?
- Any items received as a gift from e-shopgalaxy.com are not eligible for return or exchange.
- Incorrect order from the customer’s fault. However, e-shopgalaxy.com gives the opportunity to return or exchange items only if the customer pays shipping cost. No replacement will be provided for used products. The decision to provide a replacement product will be solely at the discretion of e-shopgalaxy.com.
About Custom Duties (if any)
e-ShopGalaxy.com has no responsibility to pay any custom duties (if they arise). We do our best for our customers to avoid any custom duties and give you options to choose how you want us to ship your orders.
All our customers should be informed that we do not accept returns of products because of any arisen custom duties.
If you have any additional questions please feel free to send us an email at firstname.lastname@example.org